Jarman's
Sportcycles Return Policy
RETURNS & REPAIRS
Returns:
General merchandise-See Below.|
Repairs:
Please call our Technical Service Department at (434)293-4406\
for the address and phone number of the authorized service
center nearest you.
DAMAGED OR LOST
SHIPMENTS
UPS, FEDEX & Prepaid Truck Shipments(Action Carrier):Check
your order immediately upon arrival.All damages must
me noted delivery receipt.
All shortages and damages must be called into Jarman's
Sportcycles at
(434)293-4406 within 3 calendar days of your date of
receipt.
100% Satisfaction is Guaranteed
To Return Merchandise Follow These Easy Steps
 Call our Customer
Service Department at (434)293-4406 for a return authorization
number. ("RA #") No Returns Will Be Accepted Without
Return Authorization Number.
No material will be accepted for a return after 30 days
from date of shipment, regardless of reason.
All merchandise must be returned in a sealed package
with ample packing material.
Include with your return a photo copy of your invoice
or packing slip.
Clearly
and prominently write your return authorization number
on the outside of the return box.
If you returning a truck shipped item , you must call
us and we will arrange to have it picked up.
We cannot accept etched , marked or altered products
for credit or refund.
Any claims for discrepancies in shipment must be made
within 3 calendar days of your date of receipt of merchandise.
You must clearly print
the reasons for return.
Non-defective returns are subject to a re-stocking fee
of 15% (fifteen percent) of the list price.
ITEMS RETURNED WITHOUT RA# WILL BE REFUSED AND NO CREDIT/REFUND
ALLOWED
Out Of Stock/Alternate Items
Call (434)293-4406 9:00 am - 6:00pm(EST) Monday-Friday
We are sorry if all of your items were not immediately
shipped. We sincerely regret the delay. We pride ourselves
on being well-stocked. Occasionally you will find that
an item you have ordered is temporarily unavailable.
Please call customer toll free number to:
Change your request to an alternate item.
Cancel your backorder.
Important notice:
If we do not hear from you within 3 calendar days we
will presume you have consented to the delay. We will
ship your order as soon as merchandise is received.
Customer Service Information
If there is a problem with your order, we want to make
things right. At Jarman's Sportcycles. We do our absolute
best to satisfy our customers. Please call (434)293-4406
9:00 am - 5:30 pm Monday-Friday, for:
Shipment Confirmation
Problem Resolution
Product Comments
We consider our customers a vital part of our organization
and welcome any suggestions you care to make about how
we do things or about the products we carry. When writing
to us, please use a separate sheet of paper for faster
handling and mail to:
Jarman's Sportcycles
Attn: Customer Service
P.O.Box 893
Charlottesville VA 22902
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